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When an agent resolves a ticket, ClarioDesk can prompt the end user for a quick satisfaction rating. It uses the existing resolve flow: there’s no separate screen or modal, and the rating itself is the confirmation.

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The flow

  1. An agent marks a ticket resolved.
  2. The SDK surfaces an inline five-face rating prompt (😔 → 😄) in the thread.
  3. The user taps a face (and can add an optional comment).
  4. A rating of 3 or higher advances the ticket resolved → closed. Reopening stays a separate action — an unhappy user just replies in the thread, which reopens the ticket as usual.
The rating is cached on the ticket, so you can render the resolved state correctly without a second fetch.

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Submitting a rating

If you build your own UI, submit the rating with one call:
score is a 5-point scale, low to high: 1 (😔) … 5 (😄).
If you use the prebuilt UI, the CSAT prompt is rendered for you on resolve, so you don’t need to call submitCsat yourself.